Job Description
Join our dynamic IT team as an Entry-Level IT Support Specialist in Arlington, TX! We're seeking passionate tech enthusiasts ready to kickstart their career in a fast-paced environment. You'll gain hands-on experience with cutting-edge systems while supporting 500+ users across our corporate campus. Enjoy competitive compensation, comprehensive benefits, and mentorship from senior engineers.
Our culture values innovation, collaboration, and continuous learning. You'll work on real-world projects involving network infrastructure, security protocols, and user experience optimization. This role offers clear growth paths to senior positions and opportunities for industry certifications.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues via ticketing system and in-person assistance
- Deploy and configure desktop/laptop systems, printers, and mobile devices following company standards
- Monitor and maintain network infrastructure including switches, routers, and wireless access points
- Document IT procedures, create knowledge base articles, and contribute to IT asset management
- Collaborate with cross-functional teams on system implementations and cybersecurity initiatives
- Participate in after-hours on-call rotation (1 week per month) for critical incident response
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ or Network+ certification (preferred, not required)
- Basic knowledge of Windows OS, Active Directory, and TCP/IP networking
- Strong problem-solving skills with ability to troubleshoot hardware/software issues
- Excellent written and verbal communication skills with customer service mindset
- Ability to lift 30 lbs and work in server room environments
- Valid Texas driver's license (for equipment transport between sites)