Job Description
Join TechNova Solutions' innovative IT team in the vibrant heart of New Orleans! We're seeking passionate tech enthusiasts ready to launch their careers in a dynamic environment. As an Entry-Level IT Support Specialist, you'll be the backbone of our digital infrastructure, ensuring seamless operations for our growing client base. Enjoy comprehensive training, mentorship from industry veterans, and a culture that celebrates continuous learning. Our downtown office offers modern amenities and collaborative spaces where your ideas can thrive. This role is perfect for recent graduates or career-changers eager to make their mark in technology.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Provide Tier 1/2 support for network connectivity and cloud services
- Deploy and configure workstations, peripherals, and mobile devices
- Document technical solutions and maintain IT asset inventories
- Assist with cybersecurity protocols and access management
- Collaborate with senior engineers on infrastructure projects
- Train end-users on new systems and security best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of networking (TCP/IP, DNS, DHCP) and system administration
- Familiarity with helpdesk ticketing systems (ServiceNow, Jira)
- Strong problem-solving and communication skills
- CompTIA A+ or Network+ certification preferred
- Experience with Microsoft 365 and Active Directory
- Ability to lift 25 lbs and work flexible hours