Job Description
Join TechNova Solutions as an Entry-Level IT Support Specialist and launch your career in the heart of Oakland's thriving tech ecosystem. We're seeking passionate tech enthusiasts ready to grow with our innovative team. Enjoy competitive compensation, comprehensive benefits, and mentorship from industry veterans. Work in a collaborative environment where your problem-solving skills and eagerness to learn will drive our success.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Manage helpdesk tickets using ServiceNow and JIRA systems
- Deploy and configure desktop/laptop systems across 100+ workstations
- Document IT processes and maintain knowledge base articles
- Assist with cybersecurity protocols and data protection measures
- Collaborate with cross-functional teams on tech infrastructure projects
- Participate in after-hours on-call rotation (1 week/month)
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic knowledge of Windows OS, Active Directory, and networking fundamentals
- Familiarity with helpdesk software (ServiceNow, Zendesk)
- Strong troubleshooting skills with logical approach to problem-solving
- Excellent written and verbal communication abilities
- CompTIA A+ certification preferred (or willingness to obtain within 6 months)
- Valid driver's license and reliable transportation for occasional site visits