Job Description
Join TechNova Solutions as an Entry-Level IT Support Specialist and launch your career in technology! We're seeking passionate individuals eager to grow in a dynamic environment where innovation meets mentorship. You'll provide critical technical support to our clients, troubleshoot hardware/software issues, and collaborate with cross-functional teams to deliver seamless IT solutions. Our culture emphasizes continuous learning, with dedicated training programs and career advancement paths. Enjoy competitive benefits, flexible work arrangements, and the opportunity to work with cutting-edge technologies in Austin's thriving tech scene.
Responsibilities
- Diagnose and resolve hardware/software issues across desktop/laptop systems
- Provide Tier 1 support via phone, email, and remote assistance
- Manage user accounts, permissions, and access controls
- Document technical procedures and maintain knowledge base articles
- Assist with network infrastructure monitoring and basic troubleshooting
- Collaborate with senior technicians on complex technical escalations
- Deploy and configure standard software packages across company devices
- Participate in IT asset inventory management and lifecycle planning
Qualifications
- Associate degree in IT, Computer Science, or related field OR equivalent experience
- Basic understanding of Windows/macOS operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS, DHCP)
- Strong problem-solving and analytical skills
- Excellent written and verbal communication abilities
- Customer service mindset with patience and empathy
- Ability to work independently and in team environments
- CompTIA A+ or similar certification preferred (not required)