Job Description
Join our dynamic IT team in Wichita and launch your career in technology! TechSolutions Wichita is seeking motivated Entry-Level IT Support Specialists to provide exceptional technical assistance to our growing client base. This is a fantastic opportunity to gain hands-on experience in a supportive environment with mentorship from seasoned professionals. We offer competitive benefits, ongoing training programs, and a clear path for career advancement. If you're passionate about technology and eager to learn, we want to hear from you!
Responsibilities
- Provide first-line technical support via phone, email, and remote assistance
- Diagnose and resolve hardware/software issues including Windows OS, Microsoft Office, and network connectivity
- Install, configure, and maintain computer systems and peripherals
- Document technical issues and resolutions in our ticketing system
- Collaborate with senior IT staff on infrastructure projects
- Assist with cybersecurity best practices implementation
- Participate in employee training sessions for new technologies
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic understanding of networking concepts (TCP/IP, DNS)
- Familiarity with Windows operating systems (Windows 10/11)
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Customer service mindset with patience and empathy
- CompTIA A+ or similar certification preferred
- Valid driver's license for occasional on-site support