Job Description
Join our dynamic team at TechSolutions Pro as an Entry-Level IT Support Specialist! We're seeking passionate tech enthusiasts to launch their careers in Jacksonville's thriving IT sector. This role offers hands-on experience with cutting-edge infrastructure while supporting our clients' digital transformation. You'll receive mentorship from senior engineers and contribute to real-world projects that impact thousands of users. Our collaborative culture values innovation and continuous learning, making it the perfect launchpad for your IT career.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Assist with desktop deployments, configurations, and system updates
- Document IT procedures and maintain accurate knowledge base entries
- Collaborate with cross-functional teams to resolve complex technical challenges
- Support cybersecurity initiatives including vulnerability assessments and patch management
- Monitor system health and proactively address potential infrastructure issues
- Participate in IT projects and process improvement initiatives
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, networking fundamentals, and security protocols
- Strong problem-solving skills with analytical thinking abilities
- Excellent written and verbal communication skills
- CompTIA A+ or similar certification preferred (willing to assist with certification)
- Ability to work independently and as part of a team in a fast-paced environment
- Valid driver's license and reliable transportation
- Passion for technology and commitment to professional growth