Job Description
Join TechNova Solutions and launch your career in the heart of Silicon Valley! We're seeking passionate Entry Level IT Support Specialists to join our dynamic team in San Jose. As a key member of our IT department, you'll gain hands-on experience with cutting-edge technology while supporting our innovative clients. Enjoy competitive compensation, comprehensive benefits, and a clear career growth path in one of the world's most vibrant tech hubs.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Manage helpdesk tickets and document troubleshooting procedures
- Assist with system installations, configurations, and upgrades
- Collaborate with senior engineers on complex technical problems
- Train end-users on new technologies and best practices
- Monitor system performance and security protocols
- Contribute to IT documentation and knowledge base
Qualifications
- Associate's degree in IT, Computer Science, or related field
- CompTIA A+ certification or equivalent experience
- Basic knowledge of Windows/macOS, networking, and cloud services
- Strong problem-solving and customer service skills
- Ability to work in a fast-paced, collaborative environment
- Excellent written and verbal communication abilities
- Valid driver's license and reliable transportation