Job Description
Join our dynamic IT team in sunny San Diego and kickstart your tech career! TechSolutions Inc. is seeking a motivated Junior IT Support Specialist to provide exceptional technical assistance to our growing client base. You'll gain hands-on experience with cutting-edge technologies while working in a collaborative, mentor-driven environment. Perfect for recent graduates or career changers with foundational IT knowledge. Enjoy competitive benefits, professional development opportunities, and the chance to make an impact in a rapidly evolving industry.
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote assistance for hardware/software issues
- Install, configure, and troubleshoot desktops, laptops, peripherals, and network equipment
- Document all IT incidents, resolutions, and asset updates in ServiceNow
- Collaborate with senior engineers on complex infrastructure projects
- Assist with cybersecurity protocols and user access management
- Participate in IT asset inventory and lifecycle management
- Deliver user training on new systems and best practices
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- CompTIA A+ or Network+ certification preferred
- Basic knowledge of Windows/macOS, Active Directory, and cloud services
- Strong troubleshooting and diagnostic skills
- Excellent written/verbal communication abilities
- Ability to prioritize tasks in a fast-paced environment
- Valid California driver's license for occasional on-site visits
- Passion for learning new technologies