Job Description
Join TechNova Solutions, Austin's leading tech innovator, as a Junior IT Support Specialist! We're seeking passionate tech enthusiasts ready to kickstart their careers in our dynamic IT department. You'll provide essential technical support to our growing team while gaining hands-on experience with cutting-edge infrastructure. Enjoy competitive benefits, mentorship from senior engineers, and opportunities for professional growth in one of America's most vibrant tech hubs.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Manage helpdesk tickets via Jira and resolve user inquiries within SLA
- Deploy and configure Windows/macOS workstations and peripherals
- Assist with cybersecurity protocols and data protection initiatives
- Document technical processes and create user training materials
- Collaborate with cross-functional teams on IT projects
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- CompTIA A+ certification preferred (willing to train)
- Proficiency with Windows OS and basic networking concepts
- Strong problem-solving and customer service skills
- Ability to work independently and prioritize tasks
- Valid driver's license and reliable transportation
- Basic knowledge of cloud services (AWS/Azure) a plus