Job Description
Join our dynamic IT team in Dallas and kickstart your tech career! TechSolutions Inc. is seeking a motivated Junior IT Support Specialist to provide essential technical assistance to our growing client base. This role offers hands-on experience with cutting-edge technologies and a clear path for professional growth in one of America's fastest-growing tech hubs.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Install, configure, and maintain desktop/laptop systems and peripherals
- Manage user accounts, permissions, and access control systems
- Document technical procedures and maintain accurate IT asset inventory
- Collaborate with senior engineers on network infrastructure projects
- Provide on-site technical support for Dallas-based clients
- Assist with cybersecurity best practices implementation
Qualifications
- Associate's degree in IT, Computer Science, or related field
- Basic knowledge of Windows OS, Active Directory, and networking fundamentals
- Experience with helpdesk ticketing systems (e.g., ServiceNow, Jira)
- Strong problem-solving and customer communication skills
- CompTIA A+ or similar certification preferred
- Familiarity with cloud platforms (AWS/Azure) beneficial
- Ability to lift 30 lbs for equipment maintenance
- Valid Texas driver's license for occasional client visits