Job Description
Join our dynamic IT team in Jacksonville, FL! We're urgently hiring passionate entry-level professionals to provide essential technical support and drive digital transformation. This is your chance to launch your career in a fast-paced environment where innovation meets hands-on learning. Enjoy competitive benefits, mentorship from industry experts, and opportunities for rapid growth within our expanding tech ecosystem.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Manage helpdesk tickets and document resolutions in ITSM systems
- Install, configure, and maintain desktop/laptop systems
- Collaborate with cross-functional teams on IT projects
- Monitor system performance and implement security protocols
- Train end-users on new technologies and best practices
- Assist with cloud infrastructure management (AWS/Azure)
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows/Linux operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Customer service orientation and problem-solving skills
- Ability to work independently and in team environments
- CompTIA A+ or similar certification preferred
- Valid Florida driver's license (for occasional site visits)