Job Description
Join TechNova Solutions as an Entry-Level IT Specialist and launch your career in technology! We're urgently hiring motivated individuals to support our growing client base in Columbus. This role offers hands-on experience with cutting-edge systems while providing exceptional technical support to diverse users. Our collaborative team environment includes mentorship programs and professional development opportunities. If you're passionate about technology and eager to grow, this is your perfect starting point!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Assist with cybersecurity protocols and system access management
- Document IT processes and create user training materials
- Collaborate with senior IT staff on infrastructure projects
- Monitor system performance and troubleshoot operational issues
- Manage helpdesk ticketing system with SLA adherence
Qualifications
- Associate's degree in IT, Computer Science, or related field
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and customer service skills
- Ability to work independently and in team environments
- CompTIA A+ or similar certification preferred
- Valid Ohio driver's license for occasional site visits