Job Description
Join our dynamic tech team in Phoenix as an Entry Level IT Support Specialist! We're seeking passionate newcomers eager to launch their careers in a fast-paced environment where innovation meets hands-on learning. At TechSolutions Inc., you'll gain invaluable experience supporting enterprise systems while working alongside industry mentors. Enjoy comprehensive training, flexible scheduling, and opportunities for rapid advancement. Perfect for recent graduates or career changers with basic technical aptitude!
Responsibilities
- Provide Tier 1 technical support for hardware/software issues across 150+ workstations
- Manage Active Directory user accounts and group permissions
- Deploy and configure Windows 10/11 endpoints using SCCM
- Document IT processes in knowledge base and SOPs
- Assist with network infrastructure monitoring and basic troubleshooting
- Collaborate with vendors for hardware/software procurement
- Support cybersecurity initiatives including patch management
- Participate in after-hours on-call rotation (1x/month)
Qualifications
- Associate's degree in IT or related field OR equivalent certification (CompTIA A+, Network+)
- Fundamental understanding of Windows OS and networking principles
- Basic experience with Active Directory and Group Policy
- Strong customer service skills with ability to explain technical concepts simply
- Proficient in Microsoft Office 365 and ticketing systems (Jira Service Desk)
- Valid driver's license and reliable transportation
- Ability to lift 30 lbs for equipment maintenance
- Must pass background check and drug screening