Job Description
Join our dynamic team at TechSolutions Inc. as an Entry-Level IT Support Specialist and kickstart your career in technology! We're seeking passionate individuals eager to grow in a fast-paced environment where innovation meets opportunity. Enjoy competitive benefits, mentorship from industry experts, and a collaborative culture that values your development.
Our San Antonio headquarters offers state-of-the-art facilities and a supportive atmosphere where your skills will flourish. If you're ready to transform your technical potential into professional expertise, apply today and become part of our mission to empower businesses through cutting-edge IT solutions.
Responsibilities
- Provide Tier 1 technical support to employees via phone, email, and in-person troubleshooting
- Install, configure, and maintain hardware/software systems including Windows OS and Microsoft Office
- Document IT processes and maintain accurate asset inventory records
- Collaborate with senior IT staff on network security initiatives and system updates
- Assist with onboarding new employees by setting up workstations and accounts
- Participate in cross-departmental IT projects and process improvement initiatives
- Adhere to ITIL best practices for incident management and service delivery
Qualifications
- Associate degree in IT, Computer Science, or related field OR equivalent certification (CompTIA A+, Google IT Support)
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Familiarity with Windows operating systems and Active Directory
- Strong problem-solving abilities with customer service mindset
- Excellent written and verbal communication skills
- Ability to work independently and prioritize tasks in a fast-paced environment
- Valid driver's license for occasional equipment transport between locations
- Passion for technology and continuous learning