Job Description
Launch your IT career in Philadelphia's thriving tech scene! TechSolutions Inc. is seeking passionate Entry-Level IT Support Specialists to join our dynamic team. You'll gain hands-on experience with cutting-edge infrastructure while supporting 500+ employees across our innovative workspace. Enjoy comprehensive training, mentorship from senior engineers, and opportunities for growth into specialized IT tracks. Our collaborative culture values fresh perspectives and offers flexible work arrangements. Located in Philadelphia's Innovation District, you'll be at the heart of one of America's fastest-growing tech hubs.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues via ticket system and live chat
- Deploy and configure Windows/macOS workstations, peripherals, and cloud applications
- Monitor and maintain network infrastructure including switches, firewalls, and VPNs
- Create and maintain documentation for IT processes and SOPs
- Collaborate with cross-functional teams on IT security initiatives and compliance
- Assist in system upgrades, patch management, and disaster recovery drills
- Support office technology including AV equipment, printers, and mobile devices
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ or Network+ certification (or willingness to obtain within 6 months)
- Basic understanding of Active Directory, DHCP, DNS, and TCP/IP
- Experience with Windows 10/11 and macOS administration
- Strong troubleshooting methodology and customer service skills
- Familiarity with ITIL service management principles
- Ability to lift 30 lbs and work in server environments