Job Description
We are urgently hiring a driven Entry Level IT Support Associate to join our dynamic team in Fort Worth, Texas. If you are a recent graduate or looking to pivot your career into the technology sector, this is your chance to launch a successful IT career.
At Apex Digital Systems, we believe in growing our team from within. We provide comprehensive on-the-job training and mentorship to ensure our new hires succeed. You will be the face of our technical support team, helping clients resolve issues and optimizing their technology experience.
Join us in shaping the future of IT support in North Texas.
Responsibilities
- Provide exceptional technical support to end-users via phone, email, and in-person, resolving hardware, software, and network issues efficiently.
- Diagnose and troubleshoot complex system failures, performing hardware repairs and software installations as needed.
- Perform routine maintenance on company servers, workstations, and peripherals to ensure optimal system performance.
- Document all technical incidents and resolutions in our ticketing system (Jira/ServiceNow) to maintain accurate records.
- Assist in the deployment and configuration of new workstations, mobile devices, and network equipment.
- Collaborate with senior IT staff to implement new security protocols and software updates.
- Conduct basic network troubleshooting to ensure seamless connectivity for all departments.
Qualifications
- High School Diploma or GED required; Associate degree or Bachelor’s in Information Technology, Computer Science, or a related field is preferred.
- Familiarity with operating systems, specifically Windows 10/11 and basic knowledge of Linux or macOS.
- Understanding of computer hardware components (RAM, CPU, storage) and peripherals.
- Strong problem-solving skills with a logical approach to troubleshooting.
- Excellent verbal and written communication skills to interact effectively with non-technical users.
- Ability to work independently as well as part of a collaborative team in a fast-paced environment.
- Willingness to obtain industry certifications (CompTIA A+, Network+) within 12 months of employment.