Job Description
Launch your IT career with TechSolutions Inc., a leading Houston-based innovator in digital transformation. We're seeking passionate entry-level professionals to join our dynamic IT support team. This role offers hands-on experience with cutting-edge technologies while providing essential services to our Fortune 500 clients. Enjoy a collaborative environment with mentorship from senior engineers, comprehensive training programs, and clear pathways for career advancement. What We Offer: Competitive salary, health benefits, 401(k) matching, flexible work arrangements, and annual professional development stipends. Our Culture: We value diversity, continuous learning, and work-life balance. Join us in shaping the future of technology in Houston!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues via phone, email, and in-person
- Install, configure, and maintain desktop/laptop systems, printers, and peripherals
- Document IT incidents, resolutions, and asset inventory in service management tools
- Collaborate with senior engineers on cybersecurity best practices and system updates
- Assist with user training on productivity software and company systems
- Participate in IT asset lifecycle management including procurement and decommissioning
- Support office infrastructure including AV equipment and conference room technology
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows/macOS operating systems and networking fundamentals
- Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Jira Service Desk)
- Strong problem-solving skills and ability to troubleshoot technical issues methodically
- Excellent written and verbal communication skills with customer service focus
- CompTIA A+ certification preferred (or willingness to obtain within 6 months)
- Valid Texas driver's license for occasional off-site client support