Job Description
Join TechNova Solutions' dynamic IT team in the heart of Silicon Valley! We're urgently seeking passionate entry-level IT professionals to support our cutting-edge operations. This is your opportunity to launch your career in technology while working with industry leaders. Enjoy competitive compensation, comprehensive benefits, and mentorship from senior engineers. Apply today and become part of the innovation driving tomorrow's tech solutions!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop systems and peripherals
- Monitor system performance and troubleshoot user-reported problems
- Document IT processes and create knowledge base articles
- Collaborate with cross-functional teams on system implementations
- Assist with cybersecurity protocols and data protection measures
- Participate in on-call rotation for urgent technical escalations
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows/macOS, networking fundamentals, and cloud services
- Strong problem-solving skills and customer service orientation
- Ability to work independently and prioritize multiple tasks
- CompTIA A+ or similar certification preferred
- Experience with helpdesk ticketing systems (e.g., Jira, ServiceNow)
- Valid driver's license for occasional equipment transport