Job Description
Join NexusTech Solutions as an Entry-Level IT Support Specialist and kickstart your career in technology! We're seeking motivated individuals with a passion for problem-solving to join our dynamic Las Vegas team. As a rapidly growing tech company, we provide comprehensive training and a supportive environment where you'll develop critical IT skills while supporting enterprise clients. This is your opportunity to grow professionally while making a tangible impact in the tech industry.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document technical processes and create user training materials
- Collaborate with senior engineers on system upgrades and projects
- Monitor system performance and troubleshoot technical escalations
- Deliver exceptional customer service via phone, email, and in-person support
- Assist with cybersecurity best practices implementation
Qualifications
- High school diploma or equivalent; relevant certifications (A+, CompTIA) preferred
- Basic knowledge of Windows OS, networking fundamentals, and cloud platforms
- Strong problem-solving abilities and customer service orientation
- Ability to work independently and prioritize multiple tasks
- Excellent written and verbal communication skills
- Valid driver's license and reliable transportation
- Willingness to work flexible hours including occasional evenings