Job Description
Join InnovateTech Solutions as an Entry-Level IT Support Specialist and launch your career in technology! We're seeking motivated individuals passionate about IT to join our dynamic team in Louisville. This immediate opening offers hands-on experience with enterprise systems, client interactions, and cutting-edge technology. Enjoy competitive compensation, comprehensive training, and a collaborative environment where your growth is prioritized.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and in-person
- Deploy and configure workstations, laptops, and mobile devices
- Manage Active Directory accounts and permissions
- Document IT procedures and maintain knowledge base articles
- Assist with network monitoring and security protocols
- Collaborate with cross-functional teams on IT projects
- Train end-users on new technology implementations
Qualifications
- Associate degree in IT or equivalent certification (CompTIA A+, Network+ preferred)
- Basic understanding of Windows OS, networking concepts, and cloud services
- Strong problem-solving and customer service skills
- Ability to work independently and in a team environment
- Excellent written and verbal communication abilities
- Valid driver's license and reliable transportation
- Willingness to obtain required certifications within 6 months