Job Description
Join our dynamic IT team at TechSolutions Memphis and launch your tech career! We're seeking passionate entry-level professionals to provide critical technical support to our growing client base. This immediate-hire role offers hands-on experience with cutting-edge infrastructure while fostering professional growth in a collaborative environment. Perfect for recent graduates or career changers with foundational IT knowledge.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and remote access
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document service tickets and maintain accurate IT asset records
- Assist with network troubleshooting and basic security protocols
- Collaborate with senior engineers on infrastructure projects
- Deliver user training on new technologies and best practices
- Perform routine system updates and preventative maintenance
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ certification preferred (or willingness to obtain within 90 days)
- Basic knowledge of Windows OS, Active Directory, and networking fundamentals
- Strong problem-solving and communication skills
- Ability to work independently with minimal supervision
- Valid driver's license for occasional client site visits
- Customer service mindset with patience and adaptability