Job Description
Join our dynamic tech team in Baltimore! TechSolutions Inc. is seeking passionate entry-level IT professionals ready to launch their careers in a fast-paced environment.
As an IT Support Specialist, you'll be the backbone of our operations, ensuring seamless technology experiences for colleagues and clients. We offer comprehensive training, mentorship, and a clear career growth path. If you're eager to learn and solve technical challenges, this is your opportunity to thrive!
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Install, configure, and maintain desktop systems and peripherals
- Document IT processes and maintain accurate asset inventory
- Collaborate with senior team on system upgrades and security protocols
- Deliver user training on new technologies and best practices
- Monitor system performance and troubleshoot incidents
- Assist with cybersecurity awareness initiatives
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, networking fundamentals, and cloud services
- Strong problem-solving skills and customer service mindset
- Ability to work independently and in a team environment
- CompTIA A+ or similar certification preferred (not required)
- Proficiency with Microsoft Office 365
- Valid driver's license (for occasional equipment pickups)