Job Description
Join InnovateTech Solutions and jumpstart your IT career in Albuquerque's thriving tech scene! We're seeking motivated entry-level professionals to join our dynamic IT support team. This is your chance to work with cutting-edge technology while receiving mentorship from industry experts. Enjoy competitive pay, comprehensive benefits, and a clear path to career advancement in one of New Mexico's fastest-growing tech companies.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Assist with system installations, configurations, and maintenance
- Document IT processes and create troubleshooting guides
- Collaborate with cross-functional teams to resolve technical escalations
- Monitor system performance and security protocols
- Support end-users through ticketing systems and direct assistance
- Participate in IT infrastructure projects and upgrades
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS, DHCP)
- Strong problem-solving and communication skills
- Ability to work independently and in team environments
- CompTIA A+ or similar certification preferred
- Valid driver's license and reliable transportation