Job Description
Are you ready to kickstart your career in Information Technology?
We are urgently hiring Entry Level IT Support Specialists in Charlotte, NC. If you are tech-savvy, eager to learn, and looking for a role that offers growth and stability, this is the perfect opportunity for you.
At Charlotte Digital Innovations, we value talent and potential over experience. We provide comprehensive on-the-job training to help you master the latest technologies and earn industry-recognized certifications.
Why You Should Apply:
- Fast-Paced Environment: Work with cutting-edge technology in a dynamic industry.
- Competitive Pay: Salary range of $45k - $60k with annual performance bonuses.
- Full Benefits: Health, dental, and vision insurance starting day one.
- Career Growth: Clear promotion path to Senior IT Specialist or Systems Administrator.
What You Will Do:
As an Entry Level IT Support Specialist, you will be the first line of defense for our clients, ensuring seamless technology operations and exceptional user satisfaction.
Responsibilities
- Provide day-to-day technical support for hardware and software issues via phone, email, and in-person.
- Assist users with network connectivity, printer setup, and email configuration.
- Monitor and maintain IT inventory, ensuring all assets are accounted for and secure.
- Log and track all help desk tickets in our ticketing system (ServiceNow/Zendesk).
- Collaborate with senior IT staff to deploy new software updates and security patches.
- Conduct basic troubleshooting to resolve common technical errors efficiently.
Qualifications
- High School Diploma or GED required.
- Basic understanding of computers, operating systems (Windows/Linux), and the internet.
- Strong problem-solving skills with a logical approach to technical issues.
- Excellent verbal and written communication skills for interacting with non-technical users.
- Ability to work flexible hours and handle a high volume of inquiries.
- Willingness to obtain CompTIA A+ or Network+ certification within 12 months.