Job Description
Launch your IT career with InnovateTech Solutions! We're seeking a motivated Junior IT Support Specialist to join our dynamic team in Oklahoma City. As a key member of our IT department, you'll gain hands-on experience while delivering exceptional technical support to our growing client base. Enjoy competitive compensation, comprehensive benefits, and a collaborative environment that fosters professional growth.
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote assistance for hardware/software issues
- Install, configure, and troubleshoot Windows 10/11 workstations and peripherals
- Manage Active Directory accounts, permissions, and group policies
- Document IT processes and maintain accurate service desk ticket records
- Collaborate with senior engineers on network infrastructure projects
- Assist with cybersecurity best practices and endpoint security management
- Train employees on new software and technology solutions
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, Microsoft Office Suite, and networking fundamentals
- Strong problem-solving skills with ability to troubleshoot technical issues logically
- Excellent written and verbal communication abilities
- Customer service mindset with patience and empathy for end-users
- CompTIA A+ certification preferred (or willingness to obtain within 6 months)
- Ability to lift 30 lbs and work with computer hardware components