Job Description
Join our dynamic IT team in El Paso and kickstart your technology career! TechForward Solutions is seeking motivated individuals to provide essential technical support while growing into future IT leaders. You'll gain hands-on experience in enterprise environments while making a tangible impact on our clients' digital transformation. Enjoy competitive compensation, mentorship from senior engineers, and opportunities for professional certifications. Work in a modern, collaborative culture where your contributions drive innovation and community growth.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/Linux systems
- Manage helpdesk tickets with 24-hour SLA response times
- Deploy and configure network equipment (routers, switches, access points)
- Execute cybersecurity protocols including vulnerability scanning and patch management
- Create and maintain user documentation and technical training materials
- Collaborate with cross-functional teams on system upgrades and migrations
- Monitor network performance using tools like SolarWinds and Nagios
Qualifications
- Associate's degree in IT, Computer Science, or related field
- CompTIA A+ or Network+ certification (or equivalent experience)
- Proficiency in Active Directory and Azure AD administration
- Basic knowledge of cloud platforms (AWS/Azure)
- Strong troubleshooting methodology and diagnostic skills
- Excellent written/verbal communication abilities
- Ability to lift 30lbs for equipment maintenance
- Valid Texas driver's license for occasional site visits