Job Description
Launch your IT career with InnovateTech Solutions, a leading Boston-based technology firm specializing in enterprise software development. We're seeking motivated Entry-Level IT Support Specialists to join our dynamic team and gain hands-on experience in a fast-paced environment. You'll work alongside seasoned professionals to deliver exceptional technical support while building foundational skills in network administration, system troubleshooting, and cybersecurity best practices. Our comprehensive training program ensures you'll master industry-standard tools and methodologies while contributing to real-world projects that impact thousands of users.
At InnovateTech, we value growth and innovation. You'll have access to mentorship programs, continuing education stipends, and opportunities to specialize in areas like cloud infrastructure or data security. We're committed to fostering an inclusive workplace where your ideas are valued and your career path is nurtured.
Responsibilities
- Provide Tier 1 technical support to 500+ employees via phone, email, and in-person assistance
- Install, configure, and troubleshoot Windows/macOS operating systems and peripheral devices
- Manage Active Directory accounts, group policies, and network security protocols
- Document technical issues and resolutions using ITSM software (ServiceNow)
- Assist in maintaining server infrastructure including VMWare hypervisors
- Collaborate with cross-functional teams on IT infrastructure projects
- Conduct regular hardware/software audits and system health checks
Qualifications
- Associate's degree in Computer Science or related field (or equivalent experience)
- CompTIA A+ certification (or willingness to obtain within 90 days)
- Basic knowledge of networking principles (TCP/IP, DNS, DHCP)
- Familiarity with Microsoft Office 365 and cloud services (Azure/GCP)
- Strong problem-solving abilities and customer service orientation
- Ability to lift 30 lbs for hardware installation/maintenance
- Valid driver's license for occasional off-site support