Job Description
Launch your IT career with InnovateTech Solutions! We're seeking motivated Entry-Level IT Support Specialists to join our dynamic team in Detroit. This role offers hands-on experience with cutting-edge technology while supporting our clients' digital transformation. You'll work alongside industry experts in a collaborative environment designed to accelerate your professional growth. Perfect for recent graduates or career changers eager to build a solid foundation in IT operations, cybersecurity basics, and cloud technologies. Enjoy competitive benefits, mentorship programs, and clear pathways for advancement within our rapidly expanding company.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Assist with user account management and access control systems
- Document technical procedures and maintain support ticket logs
- Collaborate with senior engineers on infrastructure projects
- Conduct basic cybersecurity protocols and vulnerability scans
- Participate in system upgrades and patch management cycles
Qualifications
- Associate's degree in IT, Computer Science, or related field OR equivalent experience
- CompTIA A+ certification preferred (or willingness to obtain within 6 months)
- Basic knowledge of Windows OS, Active Directory, and networking fundamentals
- Strong problem-solving skills and ability to learn technical concepts quickly
- Excellent written and verbal communication abilities
- Experience with helpdesk ticketing systems (e.g., ServiceNow, Jira)
- Valid driver's license and reliable transportation for client site visits