Job Description
Join our dynamic team at InnovateTech Solutions as we revolutionize digital infrastructure for Portland's thriving tech sector. As a Junior IT Support Specialist, you'll be the backbone of our operations, ensuring seamless technology experiences for 200+ employees across 3 locations. This role offers unparalleled mentorship from senior engineers and a clear path to specialization in cloud or cybersecurity within 18 months. Enjoy hybrid work arrangements, quarterly innovation hackathons, and tuition reimbursement for industry certifications.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues via ticketing system, phone, and in-person requests
- Deploy and configure Windows/macOS workstations, peripherals, and mobile devices according to company standards
- Monitor and maintain network infrastructure including switches, firewalls, and cloud services (AWS/Azure)
- Document SOPs and knowledge base articles to improve team efficiency
- Collaborate with vendors for hardware procurement and service-level agreements
- Participate in disaster recovery drills and security compliance audits
- Onboard new employees with full IT setup and orientation
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ or Network+ certification (or commitment to obtain within 90 days)
- Proficiency with Active Directory, Office 365, and endpoint management tools
- Basic understanding of TCP/IP networking concepts and troubleshooting methodologies
- Excellent written and verbal communication skills with customer service focus
- Ability to lift 30lbs and work flexible hours during system deployments
- Valid Oregon driver's license for occasional site visits