Job Description
Join TechNash Solutions as a Junior IT Support Specialist and kickstart your career in Nashville's thriving tech scene! We're seeking passionate tech enthusiasts to deliver exceptional user support while growing your expertise in cloud systems and network infrastructure. This is your gateway to hands-on experience with industry-leading technologies in a collaborative, growth-oriented environment. Enjoy competitive benefits, mentorship from senior engineers, and opportunities for professional development. Located in downtown Nashville, our vibrant office culture combines innovation with Southern hospitality.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues via ticketing system and direct user assistance
- Deploy and configure workstations, laptops, and mobile devices according to company standards
- Assist with cloud platform administration (AWS/Azure) including user access management
- Document IT processes, knowledge base articles, and troubleshooting guides
- Collaborate with cybersecurity team on vulnerability assessments and patch management
- Support office technology including AV systems, printers, and conference room equipment
- Participate in IT infrastructure projects and system upgrades
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- 1-2 years of hands-on IT support experience or internship/volunteer work
- CompTIA A+ certification or willingness to obtain within 90 days
- Proficiency with Windows OS, Microsoft 365, and basic networking concepts
- Strong troubleshooting skills with diagnostic tools like Wireshark or Process Monitor
- Excellent written and verbal communication abilities
- Ability to lift 30 lbs and work occasional after-hours maintenance windows
- Valid driver's license and reliable transportation