Job Description
Join our dynamic IT team as an Entry-Level IT Support Specialist and kickstart your career in technology! We're seeking passionate tech enthusiasts to provide essential support to our growing client base in the Baltimore area. This hands-on role offers comprehensive training and mentorship to develop your technical expertise while solving real-world challenges. If you're ready to build a foundation in IT infrastructure, cybersecurity basics, and client service, this is your launchpad!
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote assistance for hardware/software issues
- Install, configure, and maintain desktop/laptop systems, printers, and network peripherals
- Manage user accounts, permissions, and access controls in Active Directory
- Document IT processes, ticket resolutions, and inventory in ServiceNow
- Collaborate with senior engineers on network security protocols and system updates
- Train end-users on software applications and cybersecurity best practices
- Participate in after-hours on-call rotation (1 week/month)
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ certification or willingness to obtain within 6 months
- Familiarity with Windows OS, Microsoft Office 365, and basic networking concepts
- Strong problem-solving skills and customer service orientation
- Ability to lift 30 lbs and work in server room environments
- Valid driver's license for occasional off-site client visits
- Basic knowledge of cloud services (AWS/Azure) preferred
- Excellent written/verbal communication skills