Job Description
Launch your IT career with InnovateTech Solutions! We're seeking passionate Entry-Level IT Support Specialists to join our growing team in Milwaukee, WI. As a cornerstone of our operations, you'll gain hands-on experience in enterprise environments while working with cutting-edge technology. This role offers structured mentorship and clear career progression paths for motivated candidates.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Manage helpdesk ticketing systems and prioritize incident resolution
- Install, configure, and maintain desktop/laptop systems
- Document IT processes and create knowledge base articles
- Collaborate with senior engineers on complex system deployments
- Monitor network performance and security protocols
- Train end-users on new technologies and best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, Active Directory, and networking fundamentals
- Customer service mindset with strong communication skills
- Ability to troubleshoot hardware/software issues systematically
- CompTIA A+ or similar certification preferred (not required)
- Proficiency with Microsoft Office 365 and cloud platforms
- Valid driver's license and reliable transportation