Job Description
Join our dynamic IT team as an Entry Level IT Support Specialist and launch your career in technology! TechSolutions Inc. is seeking motivated individuals to provide exceptional technical support to our clients in Albuquerque. You'll gain hands-on experience with cutting-edge systems while working in a collaborative environment focused on innovation and growth. This role offers comprehensive training and mentorship to help you develop into a confident IT professional.
We offer competitive compensation, a comprehensive benefits package, and opportunities for career advancement. If you're passionate about technology and eager to learn, apply today to start your journey with us!
Responsibilities
- Provide technical assistance to users via phone, email, and in-person support
- Install, configure, and troubleshoot hardware and software systems
- Manage and resolve help desk tickets in a timely manner
- Document technical issues and solutions in our knowledge base
- Collaborate with senior IT staff on network and security initiatives
- Conduct regular system maintenance and updates
- Train users on new technologies and best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field
- Basic knowledge of operating systems (Windows, macOS, Linux)
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and communication skills
- Ability to work independently and as part of a team
- Customer service experience preferred
- CompTIA A+ certification or equivalent knowledge
- Valid driver's license and reliable transportation