Job Description
Join our dynamic IT team as a Junior IT Support Specialist and kickstart your career in technology! We're seeking motivated tech enthusiasts to provide essential IT infrastructure support to our growing client base. This role offers hands-on experience with cutting-edge systems while working alongside industry professionals in Memphis's thriving tech corridor. Enjoy competitive benefits, mentorship opportunities, and a collaborative work environment designed for career growth.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network systems
- Install, configure, and maintain desktop/laptop computers and peripherals
- Assist with cloud service management (Microsoft Azure, Office 365)
- Document IT procedures and maintain accurate asset inventories
- Collaborate with senior engineers on cybersecurity initiatives
- Train users on new technologies and best practices
- Participate in system upgrades and migration projects
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, Active Directory, and networking fundamentals
- Familiarity with helpdesk ticketing systems (ServiceNow preferred)
- CompTIA A+ or similar certification (or willingness to obtain within 6 months)
- Strong problem-solving and communication skills
- Ability to lift 30 lbs and work in server environments
- Valid Tennessee driver's license for occasional client site visits