Job Description
We are a rapidly growing technology firm in the heart of Long Beach, and we are looking for a motivated and eager-to-learn Junior IT Support Specialist to join our team immediately. This is a fantastic opportunity for recent graduates or career changers looking to break into the IT industry with a competitive salary and excellent benefits package.
In this role, you will be the first point of contact for our internal and external clients, ensuring our technology infrastructure runs smoothly. We provide comprehensive on-the-job training, so prior experience is not required—just a passion for technology and a problem-solving mindset.
Why Join Us?
- Competitive Pay: $60,000 - $75,000 annual salary.
- Modern Environment: Work with the latest hardware and software stacks.
- Career Growth: Clear pathways to Systems Administration and Network Engineering roles.
- Flexible Schedule: Hybrid work options available after the training period.
Responsibilities
- Provide Tier 1 support for hardware and software issues, including troubleshooting printers, laptops, and network connectivity.
- Assist in the setup and configuration of new employee workstations and peripherals.
- Maintain accurate and up-to-date records in the IT helpdesk ticketing system.
- Monitor system performance and alert the team to potential outages or security threats.
- Collaborate with senior IT staff to implement software updates and security patches.
- Answer incoming phone calls and emails promptly to resolve user inquiries.
Qualifications
- High school diploma or equivalent; Associate’s degree in Computer Science or Information Technology is a plus.
- Familiarity with Microsoft Windows and Office 365 suite.
- Basic understanding of computer hardware components and networking concepts.
- Strong customer service skills with the ability to explain technical concepts to non-technical users.
- Excellent problem-solving abilities and a willingness to learn new technologies quickly.
- Valid driver's license and access to a vehicle for occasional on-site support.