Job Description
Are you ready to launch your career in the heart of the nation's capital? Capital Tech Solutions is seeking a motivated and eager Junior IT Support Specialist to join our dynamic team in Washington, DC. In this entry-level role, you will gain invaluable hands-on experience supporting our corporate infrastructure, troubleshooting hardware and software issues, and contributing to our mission of delivering top-tier technology solutions.
We value potential and passion over experience. If you have a foundational knowledge of IT concepts and a hunger to learn, this is the perfect opportunity to grow with a forward-thinking organization.
Responsibilities
- Provide technical support to employees via phone, email, and in-person for hardware and software issues.
- Assist in the deployment, configuration, and maintenance of workstations, printers, and mobile devices.
- Monitor system performance and troubleshoot network connectivity issues.
- Collaborate with senior IT staff to implement security updates and patches.
- Maintain accurate documentation of IT assets, tickets, and service requests.
- Ensure compliance with company IT policies and security protocols.
Qualifications
- Associate degree or Bachelor’s degree in Computer Science, Information Technology, or related field.
- Basic understanding of Windows and macOS operating systems.
- Familiarity with networking concepts (LAN, WAN, IP addresses, DNS).
- Strong problem-solving skills and attention to detail.
- Excellent written and verbal communication skills.
- Ability to work independently and as part of a collaborative team.