Job Description
Welcome to TechCorp Solutions, a leading technology provider dedicated to innovation in the Sacramento area. We are looking for ambitious individuals to join our dynamic team as Junior IT Support Specialists.
This is an excellent opportunity for recent graduates or career changers looking to break into the IT industry. We offer a comprehensive training program, mentorship from senior engineers, and a clear path for career advancement.
As a Junior IT Support Specialist, you will be the first line of defense for our internal employees, ensuring they have the tools they need to succeed.
Responsibilities
- Provide first-level technical support and troubleshooting for hardware and software issues.
- Assist in the installation, configuration, and maintenance of desktop computers, printers, and network devices.
- Respond to help desk tickets and resolve issues in a timely and professional manner.
- Monitor system performance and participate in routine maintenance activities.
- Document technical procedures and maintain an up-to-date knowledge base.
- Collaborate with the senior IT team on network security and software upgrades.
- Conduct on-site visits to resolve complex user issues.
Qualifications
- Associate’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
- Enthusiasm for learning and obtaining IT certifications (e.g., CompTIA A+).
- Strong problem-solving skills and attention to detail.
- Excellent verbal and written communication skills.
- Familiarity with Microsoft Office Suite and basic operating systems.
- Ability to work in a fast-paced, collaborative team environment.
- Valid driver’s license and access to a vehicle for occasional off-site travel.