Job Description
Are you eager to launch your career in Information Technology? Apex Systems is looking for a motivated Junior IT Support Specialist to join our growing team in Phoenix, Arizona. This is an excellent opportunity for recent graduates or career changers to gain hands-on experience in a fast-paced, modern corporate environment.
As part of our IT department, you will play a vital role in ensuring our employees have the technical tools they need to succeed. We value curiosity, problem-solving skills, and a willingness to learn.
Responsibilities
- Troubleshoot & Resolve: Diagnose and resolve hardware and software issues for internal staff members efficiently.
- Help Desk Support: Provide top-tier technical support via phone, email, and in-person to end-users.
- System Maintenance: Assist in the deployment of new computers, software updates, and network configurations.
- Documentation: Maintain accurate records of incidents, tickets, and technical resolutions.
- Inventory Management: Monitor IT asset inventory and assist in hardware procurement and disposal.
Qualifications
- Education: Associate degree in Computer Science, Information Technology, or equivalent experience.
- Certifications: CompTIA A+ Certification preferred but not required for entry-level candidates.
- Technical Skills: Basic understanding of Windows/macOS operating systems, networking concepts, and hardware components.
- Communication: Strong verbal and written communication skills with a customer-service oriented mindset.
- Soft Skills: Proactive attitude, adaptability, and the ability to work well in a team environment.