Job Description
Join TechNova Solutions as a Junior IT Support Specialist and kickstart your career in Minneapolis' thriving tech ecosystem! We're seeking passionate tech enthusiasts eager to grow in a dynamic environment where innovation meets opportunity. As part of our IT team, you'll gain hands-on experience with cutting-edge systems while making tangible impacts on our clients' digital transformations. We offer competitive compensation, comprehensive benefits, and a clear career progression path within Minnesota's fastest-growing tech sector.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network infrastructure
- Diagnose and resolve system issues via remote and on-site assistance
- Install, configure, and maintain desktop/laptop systems
- Document technical procedures and create user knowledge base articles
- Collaborate with senior engineers on complex system implementations
- Monitor system health and proactively address security vulnerabilities
- Train end-users on new technologies and best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field
- 0-2 years of technical support or helpdesk experience
- Proficiency in Windows OS, Active Directory, and cloud platforms
- Strong troubleshooting skills with network fundamentals
- Excellent written and verbal communication abilities
- CompTIA A+ or similar certification preferred
- Valid driver's license for occasional client visits
- Basic knowledge of cybersecurity principles