Job Description
Launch your IT career with InnovateTech Solutions! We're seeking passionate Entry Level IT Support Specialists to join our dynamic team in Tulsa. As a cornerstone of our IT department, you'll provide essential technical support to our growing client base while receiving mentorship from industry experts. This role offers structured training programs, clear career advancement paths, and the opportunity to work with cutting-edge technologies in a collaborative environment.
Our ideal candidate is a tech-savvy problem-solver with excellent communication skills and a drive to learn. You'll gain hands-on experience in network administration, system troubleshooting, and cybersecurity fundamentals while contributing to meaningful projects that impact our community. Join us to build a solid foundation for your IT career in one of America's most vibrant tech hubs!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network systems
- Diagnose and resolve user issues via phone, email, and in-person support
- Assist with system installations, configurations, and maintenance
- Document technical procedures and create knowledge base articles
- Collaborate with senior IT staff on infrastructure projects
- Monitor system performance and security protocols
- Train end-users on new technologies and best practices
- Participate in IT asset management and inventory control
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Customer service mindset with patience and empathy
- Ability to work independently and in team environments
- CompTIA A+ or similar certification preferred (not required)