Job Description
Launch your IT career with TechNova Solutions, a leading innovator in enterprise technology. We're seeking passionate entry-level IT professionals to join our dynamic Oakland team. As a Junior IT Support Specialist, you'll gain hands-on experience with cutting-edge systems while delivering exceptional service to our clients. Our comprehensive training program ensures rapid growth and skill development in a collaborative environment.
Responsibilities
- Provide technical support for hardware, software, and network systems
- Troubleshoot and resolve user issues via ticketing system and remote assistance
- Assist with system installations, configurations, and maintenance
- Document technical procedures and knowledge base articles
- Collaborate with senior IT staff on infrastructure projects
- Monitor system performance and security protocols
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic knowledge of Windows/macOS operating systems
- Familiarity with network fundamentals (TCP/IP, DNS, DHCP)
- Strong problem-solving and communication skills
- Customer service orientation with patience and empathy
- Ability to learn new technologies quickly