Job Description
Join TechNova Solutions as an Entry-Level IT Support Specialist and launch your career in technology! We're seeking motivated individuals passionate about solving technical challenges and providing exceptional user support. You'll work in a collaborative environment with cutting-edge tools while learning from industry experts. This role offers structured training programs and clear growth paths into specialized IT domains. Enjoy competitive benefits, flexible work arrangements, and opportunities to contribute to innovative projects that impact thousands of users daily.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and in-person
- Install, configure, and troubleshoot desktop/laptop systems and peripherals
- Manage user accounts, permissions, and access controls in Active Directory
- Document technical procedures and maintain accurate support ticket records
- Collaborate with senior IT staff on network infrastructure projects
- Conduct periodic system health checks and preventive maintenance
- Assist with cybersecurity awareness training for employees
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ or similar certification preferred (willing to train)
- Basic knowledge of Windows OS, networking concepts, and security protocols
- Strong problem-solving skills with ability to troubleshoot logically
- Excellent written and verbal communication abilities
- Customer service mindset with patience and empathy
- Ability to prioritize tasks and manage multiple support requests
- Willingness to learn new technologies quickly