Job Description
Join our dynamic IT team at InnovateTech Solutions and kickstart your career in technology! We're seeking passionate tech enthusiasts to provide essential IT support to our growing client base. As an Entry-Level IT Support Specialist, you'll gain hands-on experience with cutting-edge systems while delivering exceptional service to users across diverse industries. Our comprehensive training program ensures you'll develop critical skills in network administration, cybersecurity, and cloud technologies. Enjoy a collaborative work environment with mentorship opportunities, competitive benefits, and career advancement pathways. If you're ready to transform your technical knowledge into real-world impact, apply today!
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Install, configure, and maintain desktop/laptop systems and peripherals
- Manage user accounts, permissions, and access controls across organizational systems
- Document technical procedures, incidents, and resolutions in ITSM platforms
- Assist with network infrastructure monitoring and basic troubleshooting
- Conduct periodic system audits and security vulnerability assessments
- Collaborate with senior engineers on complex technical projects
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ or Network+ certification (or willingness to obtain within 6 months)
- Proficiency with Windows OS, Active Directory, and Microsoft Office 365
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving abilities and customer service orientation
- Ability to work independently and prioritize multiple tasks
- Valid driver's license and reliable transportation
- Passion for continuous learning and technology trends