Job Description
Join Innovatech Solutions as an Entry-Level IT Support Specialist and kickstart your career in technology! We're seeking passionate tech enthusiasts to provide essential support to our growing client base in Wichita. This is your chance to build foundational skills in networking, security, and systems administration while working alongside industry experts. Our collaborative environment offers mentorship, training programs, and clear career advancement paths for motivated individuals.
As a key member of our IT team, you'll deliver exceptional technical support, troubleshoot complex issues, and contribute to innovative technology solutions. We value curiosity, problem-solving abilities, and a customer-first mindset. If you're ready to transform your passion for technology into a professional career, apply today!
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote assistance for hardware/software issues
- Install, configure, and maintain desktop/laptop systems, printers, and network equipment
- Document technical issues and resolutions using IT service management tools
- Assist with cybersecurity protocols including access management and threat monitoring
- Collaborate with senior engineers on network infrastructure projects
- Train end-users on new technologies and best practices
- Participate in system upgrades and maintenance windows
- Contribute to knowledge base documentation and process improvements
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, Active Directory, and networking fundamentals
- Familiarity with helpdesk ticketing systems and remote support tools
- Strong problem-solving and diagnostic abilities
- Excellent written and verbal communication skills
- Customer service orientation with patience and empathy
- CompTIA A+ certification or willingness to obtain within 6 months
- Valid driver's license and reliable transportation for client site visits