Job Description
Join TechNOLA Solutions as an Entry-Level IT Support Specialist and kickstart your career in the heart of New Orleans' thriving tech scene. We're a dynamic IT services firm dedicated to empowering local businesses through cutting-edge technology solutions. As an entry-level team member, you'll gain hands-on experience with enterprise systems while working alongside industry mentors. Our collaborative environment offers structured training programs and clear career advancement paths. If you're passionate about technology and eager to grow in a supportive setting, this is your opportunity to launch a rewarding IT career in one of America's most vibrant cities.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Manage helpdesk tickets using ServiceNow and prioritize incident resolution
- Deploy and configure workstations, laptops, and mobile devices
- Assist with cybersecurity protocols including endpoint protection and access controls
- Document IT procedures and create knowledge base articles
- Collaborate with senior engineers on infrastructure projects
- Conduct user training sessions on new technologies and best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field
- CompTIA A+ certification (or equivalent experience)
- Basic knowledge of Windows OS and Active Directory
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving skills with attention to detail
- Excellent written and verbal communication abilities
- Ability to lift 30 lbs and work in server environments
- Valid Louisiana driver's license for occasional site visits