Job Description
Join our dynamic IT team in sunny Miami and launch your career in technology! As a Junior IT Support Specialist, you'll be the first point of contact for technical assistance, ensuring seamless operations for our growing team. We offer a collaborative environment where your problem-solving skills shine, paired with mentorship from seasoned professionals. Perfect for recent graduates eager to build expertise in enterprise systems and cybersecurity fundamentals.
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote assistance
- Install, configure, and troubleshoot hardware/software systems
- Manage user accounts, permissions, and access controls
- Document IT processes and maintain knowledge base articles
- Assist with network monitoring and basic security protocols
- Collaborate with senior IT on infrastructure projects
- Conduct regular system updates and maintenance checks
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic understanding of Windows/macOS operating systems
- Familiarity with network fundamentals (TCP/IP, DNS, DHCP)
- Strong troubleshooting and diagnostic abilities
- Excellent written and verbal communication skills
- CompTIA A+ or similar certification preferred
- Ability to lift 30 lbs for equipment handling
- Valid Florida driver's license required