Job Description
Join our dynamic tech hub in Raleigh's Innovation Quarter and kickstart your IT career! TechSolutions Inc. is seeking a passionate Junior IT Support Specialist to deliver exceptional technical assistance to our growing client base. You'll gain hands-on experience with cutting-edge infrastructure while working alongside industry veterans in a collaborative, growth-oriented environment.
We offer comprehensive training, mentorship programs, and clear career advancement paths. Our modern workspace includes on-site labs, flexible scheduling options, and a competitive benefits package. Located in downtown Raleigh, you'll be at the heart of North Carolina's thriving tech scene.
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote assistance
- Install, configure, and troubleshoot desktop/laptop hardware and software
- Manage Active Directory accounts, permissions, and security protocols
- Document IT processes, incidents, and resolutions in ServiceNow
- Collaborate with network and security teams on infrastructure projects
- Conduct employee onboarding for IT systems and security training
- Monitor system health and proactively address technical issues
Qualifications
- Associate's degree in IT, Computer Science, or related field
- 1-2 years of help desk or internship experience
- CompTIA A+ or Network+ certification preferred
- Proficiency with Windows 10/11 and Microsoft 365
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Strong troubleshooting and problem-solving abilities
- Excellent written and verbal communication skills
- Ability to work independently and in team environments