Job Description
Launch your IT career with TechSolutions DC, a leading technology services provider in the nation's capital. We're seeking passionate entry-level professionals to join our dynamic IT support team and deliver exceptional service to our government and enterprise clients. This role offers hands-on experience with cutting-edge infrastructure while working in a collaborative, growth-oriented environment.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network systems
- Install, configure, and troubleshoot desktops, laptops, and peripherals
- Manage user accounts, permissions, and access controls
- Document IT procedures and maintain knowledge base articles
- Collaborate with senior engineers on system deployments and upgrades
- Monitor system health and resolve service tickets within SLA
- Participate in cybersecurity awareness initiatives
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, Active Directory, and networking fundamentals
- Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Jira)
- Strong problem-solving and communication skills
- CompTIA A+ or similar certification preferred
- Ability to lift 20 lbs and work in occasional server room environments
- Valid driver's license for occasional off-site support