Job Description
Join our dynamic IT team and launch your career in technology! TechSolutions Wichita is seeking passionate entry-level professionals to provide critical technical support to our growing client base. This immediate opening offers hands-on experience with cutting-edge systems while serving as a launchpad for long-term growth in the IT field.
Responsibilities
- Provide first-level technical support for hardware/software issues via phone, email, and remote assistance
- Install, configure, and troubleshoot Windows/Linux workstations and network devices
- Document all service tickets and maintain accurate technical documentation
- Collaborate with senior engineers on system upgrades and security protocols
- Assist with network monitoring, patch management, and asset inventory
- Deliver exceptional customer service with clear communication and problem-solving
Qualifications
- Associate degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of networking concepts (TCP/IP, DNS, DHCP)
- Familiarity with Windows 10/11 and Active Directory administration
- Strong troubleshooting skills with hardware and software issues
- Excellent written and verbal communication abilities
- CompTIA A+ or similar certification preferred
- Ability to lift 20 lbs for equipment handling