Job Description
Launch your IT career with OmahaTech Solutions! We're seeking motivated entry-level IT professionals to join our dynamic support team in Omaha's thriving tech hub. As an IT Support Specialist, you'll be the first point of contact for resolving technical issues while gaining hands-on experience in enterprise systems. Our comprehensive training program and mentorship will accelerate your growth in cybersecurity, networking, and cloud technologies. Enjoy competitive benefits, flexible work options, and opportunities to work with Fortune 500 clients. Join us to build foundational skills that will propel your career forward in Nebraska's fastest-growing IT sector.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network systems
- Diagnose and resolve user issues via phone, email, and ticketing systems
- Deploy and configure desktop/laptop systems with Windows OS and productivity software
- Assist with cybersecurity protocols including patch management and access controls
- Create and maintain documentation for IT procedures and knowledge base articles
- Collaborate with senior engineers on infrastructure projects and system upgrades
- Support office technology including printers, AV equipment, and mobile devices
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, Active Directory, and networking fundamentals
- Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Jira)
- Strong problem-solving skills and ability to learn new technologies quickly
- Excellent communication skills with ability to explain technical concepts to non-technical users
- CompTIA A+ or similar certification preferred (not required)
- Valid driver's license and reliable transportation for occasional client site visits